Conflict Skills Workshops

Deal with conflict effectively and get tools for your toolbox. CDSC will customize an interactive, skill-based workshop and bring it directly to you. For organizations and groups, skill-development for:

  • Agencies
  • Professional associations
  • Schools
  • Colleges
  • Youth groups

The time frame is flexible with several options:
2 hours, 1/2 day, and full day

Workshop Menu of Topics:

  • Understanding the dynamics of conflict
  • Common characteristics of people in conflict
  • Styles of responding to conflict
  • How conflict escalates: identifying factors
  • Strategies for de-escalating conflict
  • Intervention and prevention
  • Neutrality and dealing with bias
  • Fostering teamwork and collaborative problem-solving
  • Having difficult conversations
  • Mediation overview: principles, process and mediator role

In Your Workplace:

  • This workshop will benefit your workplace, if:
  • You are looking for tools to help you become a better manager
  • Workplace conflict is decreasing productivity and morale and increasing costs
  • You have dealt with a difficult situation that you wish had gone better
  • You are a member of a team where conflict and tension are hindering success
  • Your employer depends on you to quickly and effectively manage workplace conflicts and prevent them from escalating

Workshop Goals:

  • build in-house capacity to address costly and disruptive workplace conflict more effectively.
  • demonstrate the organization’s commitment to a harmonious work environment.
  • provide managers, senior management, project leaders and staff at all levels the opportunity to develop the skills needed to enhance high-performing teams.
  • special focus in working with residence life departments at local colleges and human service organizations.

Special Focus on Campus Residential Life:

This workshop is relevant and customized for resident advisors, resident directors and student leaders who seek to enhance their ability to deal with sensitive residential life issues on the college campus.

The training is an ideal opportunity for colleges and universities to:

  • build in-house capacity to address disruptive and delicate student conflicts more effectively.
  • demonstrate the school’s commitment to a harmonious living environment
  • provide resident advisors the opportunity to develop conflict resolution skills.

This workshop will benefit student life, if:

  • You are looking for tools to help RA’s become more effective at managing conflict
  • Student conflicts are disrupting residential life
  • Your RA’s have dealt with difficult situations that you wish had gone better
  • Your school depends on RA’s to quickly and effectively manage student conflicts and prevent them from escalating

This conflict management workshop is the ideal opportunity for resident life student as well as professional staff to acquire the vital skills needed to help build and maintain harmonious living environments.

Relevant experience: Boston College, Endicott College, Framingham State College, MA College of Pharmacy and Life Sciences, Mount Ida College, Pine Manor College, Regis College, Salve Regina College, Tufts University.

Click here to view the brochure

Youth in your School and in your Community:

CDSC trains at-risk youth and youth workers in conflict skills at community centers and in after-school programs.

CDSC trains students in middle and high schools to mediate peer conflicts. As mediators, teens acquire meaningful skills for handling conflict throughout their lives.

Past experience: For over 15 years, CDSC was a part of the mediation program known as SCORE (Student Conflict Resolution Experts) , co-funded by the Office of the Attorney General and the school. CDSC developed and supervised a very successful peer mediation program in at Northeast Metro Tech, a regional vocational school serving a diverse population of 1,175 students from 12 communities north of Boston.

Past Training Experience:

CDSC has customized training workshops for the following agencies/organizations:
Boston Centers for Youth & Families, Cambridge Family & Children’s Services, Cambridge Housing Authority, Cambridge Police Department, Central Boston Elder Services, Fenway Community Health Center, Girl Scouts Patriots’ Trail Council, Habitat for Humanity Boston, Somerville-Cambridge Elder Services.

Click here to view Conflict Skills Workshop brochure

Contact us to schedule your on-site training or for more information, including fees.


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Our Location
60 Gore Street, Suite 202
Cambridge, MA 02141-1236
Call us at 617-876-5376
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