Deal with conflict effectively and get tools for your toolbox. CDSC will customize an interactive, skill-based workshop and bring it directly to you. For organizations and groups, skill-development for:
- Agencies
- Professional associations
- Schools
- Colleges
- Youth groups
The time frame is flexible with several options:
2 hours, 1/2 day, and full day.
Possible Workshop Topics:
- Understanding the dynamics of conflict
- Common characteristics of people in conflict
- Styles of responding to conflict
- How conflict escalates: identifying factors
- Strategies for de-escalating conflict
- Intervention and prevention
- Neutrality and dealing with bias
- Fostering teamwork and collaborative problem-solving
- Having difficult conversations
- Mediation overview: principles, process and mediator role
Workshop Goals:
- Build in-house capacity to address costly and disruptive workplace conflict more effectively.
- Demonstrate the organization’s commitment to a harmonious work environment.
- Provide managers, senior management, project leaders and staff at all levels the opportunity to develop the skills needed to enhance high-performing teams.
- Special focus in working with residence life departments at local colleges and human service organizations.
