CASE COORDINATOR JOB DESCRIPTION
The Community Dispute Settlement Center (CDSC) provides mediation services, as well as training in mediation and conflict resolution throughout Middlesex County and beyond. One of the oldest community mediation centers in Massachusetts, CDSC promotes better ways to understand and deal with conflict through skilled teams of pro bono mediators, training programs in mediation and conflict management, and broad community outreach. We are committed to making our services accessible to underserved populations and to addressing emerging community needs.
The Case Coordinator is a key staff position overseeing some of CDSC’s most important functions. We expect the Case Coordinator to work 22.5 hours a week, with a minimum of 3 hours per day. It is a part-time position with an hourly rate of at least $27 per hour.
OBJECTIVE:
To oversee CDSC intakes and help match disputants with mediators.
KEY RESPONSIBILITIES:
Oversee all aspects of the Community Mediation Program including intake, scheduling and mediation case follow-up.
Conduct intakes for CDSC in housing, youth, and other community matters.
Collaborate with all CDSC staff to provide information for reporting to the Board of Directors, and to private and public donors.
Train and supervise interns and volunteers.
Report to the Executive Director.
Perform additional duties as assigned by the Executive Director.
QUALIFICATIONS:
Experience with the mediation process.
Experience with handling intake interviews and with reporting information.
Comfortable using office technology, including Zoom, Excel, MS Word, Google Documents and Google Sheets.
Proven ability to work independently and creatively.
Excellent written and verbal communication skills.
Familiarity with community resources regarding legal services and family support services.
OTHER:
Work will be performed in an office setting. CDSC operates on a hybrid schedule, with both virtual and in- person workdays. Candidates must be able to participate in lengthy virtual and in-person meetings throughout the workday. Candidates must be able to communicate information and ideas so others will understand.
Candidates must be able to use office technology (laptops, telephones, copies, scanners, etc.) continually.
CDSC is an AA/EO employer. We especially encourage people of color, bi-lingual people, people with
disabilities, and people from underrepresented groups to apply.
To apply, please submit a cover letter and resume to